What should I do if my donation-history import fails?

    Short Answer

    If your donation-history import fails, check the file format and required information, correct the errors, and try the import again.

    Detailed Explanation

    Import failures can occur when the file does not follow the required BDOI® format or when information in the file is entered incorrectly.

    Before trying again, check that:

    • The correct BDOI® import template or supported format is being used.
    • Donation Date is entered correctly.
    • Donation Type is entered correctly.
    • No. of Donations is entered correctly.
    • The file follows the required date and field format.
    • Unnecessary or incorrectly entered information has been corrected.

    After correcting the file, save it and try the import again.

    If the import continues to fail, review the information carefully and make sure the file follows the required BDOI® import format.

    Key Points

    • Check the file format first.
    • Make sure all mandatory fields are completed.
    • Correct formatting or data-entry errors.
    • Save the corrected file.
    • Try the import again.
    • Do not enter false or guessed donation information.

    โค๏ธ Motivation

    Don't give up if your first import doesn't work. Correct the format, try again, and preserve the record of every genuine donation you've made. โค๏ธ

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